Q.wiki maintenance

Modified on Thu, 2 Apr at 4:20 PM

Scheduling and Preparations

To bring the latest Q.wiki features to your users, we recommend updating the application once per quarter. The effort for an update is billed per minute. You can schedule an update conveniently using our online form.

You will receive an email confirmation of your scheduled update. This email contains information about the process and the required preparations.

Required Preparations

Create a backup of your server (e.g., via snapshot) in case complications arise.
Provide remote access to your network if you don't have VPN access (preferably via TeamViewer).

Important: The following access types are required for the update:

Browser access to Q.wiki
SSH access (e.g., PuTTY) to the application server where Q.wiki is installed

Network Requirements

Your application server must have access to the following addresses:

rms.modac.eu
github.com
objects.githubusercontent.com
pypi.python.org
ppa.launchpad.net
nexus.modac.cloud
keyserver.ubuntu.com
deb.debian.org
security.debian.org
archive.debian.org
postgresql.org
ftp.gwdg.de
repo.hex.pm
builds.hex.pm
get.helm.sh

Update Day Procedure

On the day of the update, Modell Aachen will contact the person you specified in the online form at the beginning of the appointment to finalize the update process.

During the update, both the Q.wiki application and the server will be brought to the current version. During this time, Q.wiki will be available in read-only mode. In rare cases, there may be brief interruptions in Q.wiki availability. An information banner will be displayed to your users at the start of the update and removed upon completion.

Once the update is complete, you will be notified and the updated system will be handed over to you.

Reporting Post-Update Issues

If you notice any unusual or incorrect behavior in Q.wiki after an update, please report it to our support team via email (service@modell-aachen.de) or by phone (+49 241 997531 60).

To avoid unnecessary effort, please review the Release Notes for the version update first.

Cloud Migration Instead of Updates?

Tip: Switching to Q.wiki Now Cloud is just as straightforward as an update – but comes with many advantages! Learn more about cloud migration (external)