Function of the read receipt

Communicating new processes or changes to existing processes is an important success factor for a living, interactive management system. This is a fundamental task for all those, who are responsible for pages in your system. Of course, personally addressing the recipients by the responsible person is often the most effective way to communicate organizational changes. However, this sometimes does not meet legal or regulatory requirements. This is where the read receipt, integrated into the approval workflow, can help you.

• Read receipts can be configured or activated for every page in your Q.wiki.
• The read receipt can be configured in the change proposal or draft status (1) by the responsible for the page, key users and users of the QM group.

The read receipt is called up in the ‘Approval workflow’ section of a page (2). In the dialogue box that appears, it can be activated and the relevant group of people can be selected (3).

Once the settings have been saved, the page can go through the approval workflow as normal. Only after final approval are the recipients of the read receipt informed via a task in Q.wiki. 

The recipients can now call up and read the corresponding page via the link in the task. Finally, the read confirmation can be made directly on the page.

The person responsible for the page, key users and QM group members are shown the status of the read confirmations that have been submitted or are still open on the page. Clicking on the banner opens a dialogue box listing the users with their submission status. It is possible to add new users to the read receipt or send a reminder to users who have not yet responded to the request.

The ‘Read receipt management’ function displays an overview of open read receipts for your own pages. This can be accessed via the context menu in the left-hand navigation bar of the Processes module. Here you can view the status of all requested read receipts. Key users also have access to the status of all read receipts via this tool.

To ensure compliance with legal or normative requirements, Q.wiki stores the status of all read receipts ever requested. This means that even years later, it is possible to trace which users have confirmed that they have read a page in a specific version. This information can be accessed via the history of each page.