Read receipt is intended to ensure that empirical values and important information reach the employees in the company. In addition - if necessary - legal and normative requirements are fulfilled with the read confirmation.
- Read receipt can be configured or activated per page or for a single page approval process, thereby limiting the flood of e-mails to users.
- The read confirmation can only be configured in the change proposal or draft status of page owners, key users and users of the QM group.
In the workflow approval section of a page, the read receipt is called up, activated in the dialog that appears, and the users or groups that are to receive a request are configured.
Once the settings have been saved, the page must be released. Only after the release, an e-mail with a link to the page is sent to the configured recipients.
The users are now prompted to follow the link in the email they receive and submit the read receipt.
The page owner, key users and QM group members are shown the status of the submitted or open read receipts on the page. Clicking on the banner opens a dialog in which the users are listed with the status of submission. It is possible to add new users to the read receipt or send a reminder to the users who have not yet complied with the request.
An overview of all pending read receipts is displayed via the "Read receipt management", which can be accessed via the corresponding context menus on the left-hand menu page. Read receipts that have already been completed can be viewed here.
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